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dougOver the past decade I’ve devoted most of my efforts to improving technical aptitude among charities and non-profits within Peterborough, Ontario. While coming from an English Literature background, I’ve always believed strongly in the democratization of technology, and the ability for people to take hold of technological tools to properly meet their goals. To that end, I’ve spent significant time doing both live and remote training in programs such as Microsoft Office, the Adobe suite of programs, Social Networking, WordPress, Internet Security and more. I’m also highly skilled in administering these aspects myself in my regular fee-for-service work with non-profits in the area.

I’m currently looking for a position where I can put these developed skills to good use, while also refining them to better serve you and your clients.

Email: info@dougtilley.ca

Phone: (705) 768-4319

Website: http://www.dougtilley.ca

Address: 190 Charlotte Street, Apt J, Peterborough, ON, K9J 2T8

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Experience

Program Developer/Technical Support, Green Communities Canada

Peterborough, Ontario — 2009-2014

My initial duties had to do with developing and administering eLearning programs. This eventually evolved to doing technical support for the office, training on new software, website development and other technical troubleshooting.

 

Technical Support/Networking, Peterborough GreenUP

Peterborough, Ontario — 2011-2014

I provide fee-for-service technical support for all needs, including the purchase and installation of software, backups, server maintenance, training, and removal of viruses/malware.

 

Computer Technician, ReBOOT Peterborough

Peterborough, Ontario – 2006-2007, 2009

Repaired, sold and refurbished computer equipment. I also taught introductory classes on Microsoft Word, Excel and Powerpoint.

 

Education

Memorial University of Newfoundland

B.A. English Literature, Minor in Sociology — 1998-2003

 

Queen Elizabeth Regional High School

Graduated with Honors — 1998

Skills

Extensive experience with Microsoft Office, Adobe Creative Suite, and a variety of platforms, including iOS, Android, and Linux.

Designed and administered WordPress websites

Performed technical training via online web conferencing and in person on topics such as Google Docs, WordPress, virus/malware protection, network troubleshooting and social networking